Services
Three services cover how most organisations connect business calls: a trunk for a phone system you already run, a hosted phone system, and the numbers your callers dial. Each is scoped against your requirements before anything is configured.
The three services
Each service can be taken on its own or combined with others. Select a service for its technical detail, requirements and pricing factors.
Connect an IP PBX you already run to the public telephone network, with channels sized to your peak calls.
Explore SIP Trunking
A hosted phone system with extensions, menus, queues and voicemail, for organisations that do not want a PBX on site.
Explore Cloud PBX
Local, national and toll-free numbers, new or ported, routed to a SIP trunk, your own PBX or a cloud PBX.
Explore Virtual NumbersChoosing a service
The main difference between the services is where the phone system runs and who operates it. Each card sets out the division of responsibility.
Where to start
Most enquiries fall into one of these starting points. If yours does not, describe your current setup and we will recommend the simplest option.
Combining services
Numbers are needed with almost every service, and some organisations use more than one way of running their phone system. These are the combinations we see most often.
The most common combination for organisations that run their own PBX. The trunk carries the calls; the numbers are what callers dial. Existing numbers can often be ported onto the trunk, and new local or toll-free numbers added alongside them.
Typically suits: Offices replacing ISDN or analogue lines, contact centres with an existing platform
A complete phone system without on-site hardware. Numbers are assigned to the cloud PBX and routed to extensions, menus or queues. Staff can work from the office, from home or on a mobile app with the same extension.
Typically suits: Small and mid-sized organisations, distributed teams, offices whose on-site PBX is reaching end of life
Organisations in transition sometimes keep an established PBX at a main site while smaller offices move to a hosted system. Numbering and internal dialling between the two are planned so callers and staff see one organisation.
Typically suits: Multi-site organisations moving to the cloud in stages
By industry
A contact centre, a managed service provider and a software company use the same building blocks in different ways. Each industry page explains the usual configuration.
Next step
Describe your current phone system and what needs to change. Khaltrix will recommend the simplest option and send an itemised quote.
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