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Industries

Voice connectivity planned around how you operate

A contact centre, a managed service provider and a team building an AI voice product all need SIP connectivity and numbers, but they need them configured, documented and supported in different ways. Choose your sector to see how we approach it.

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  • Six sectors
  • Three services
  • One consistent process
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Sectors

The organisations we plan for

Each page covers the operational questions that sector raises, the services that usually fit and what to prepare before you contact us.

Common ground

What every deployment has in common

The details change from sector to sector. These working standards do not.

  • Compatibility reviewed first

    The PBX, platform or gateway, its network path and its SIP settings are reviewed before anything is ordered, so problems surface while they are still cheap to fix.

  • Capacity sized from real traffic

    Channels are based on peak concurrent calls in each direction, not on headcount, with headroom agreed for growth.

  • Failover agreed in advance

    Every deployment has a documented answer to the question of where inbound calls go when the primary destination cannot be reached, and that answer is tested.

  • Fraud and usage controls

    Channel limits, enabled destinations and authentication are set to match actual needs. International and premium-rate calling is opened deliberately.

  • Written configuration

    Authentication, codecs, DTMF, number formats and routing are recorded on a configuration sheet that your team keeps.

  • Local rules respected

    Number documentation, caller ID presentation, emergency calling and recording obligations differ by country and are addressed for each deployment.

Services

The services behind each sector

Every sector page draws on the same three services, combined differently.

  • SIP Trunking

    Connect your existing IP PBX to the public phone network for inbound and outbound calls.

  • Cloud PBX

    A hosted phone system with extensions, IVR, queues and voicemail, with no PBX on site.

  • Virtual Numbers

    Local, national and toll-free numbers (DIDs) routed to your PBX, trunk or cloud system.

Next step

Not sure which sector you fit?

Many organisations sit across two, such as an MSP that also resells or an enterprise with its own contact centre. Describe your setup and we will recommend the simplest arrangement.

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Helpful to include

  • What your organisation does and who makes the calls
  • Your current phone system or platform
  • Peak concurrent calls and main destinations
  • Countries and number types you need