Service coverage
Coverage confirmed for your destinations
Number availability and calling routes differ by country and change with regulation and supply. Rather than publish a list that may be out of date, we confirm what is available for the specific destinations you need, before you commit.
- Confirmed per request
- Documentation stated up front
- Inbound and outbound
Our approach
Why coverage is confirmed per request
A coverage map shows where a provider has had service at some point. It does not tell you whether the number type you need can be issued to your business today.
Telephone numbering is regulated country by country. The types of number that exist, who may hold them, what documents are needed and how they may be used are set by national regulators and change over time. Supply varies too: a city may have numbers available one month and limited stock the next.
Outbound calling has its own variables. Routes to the same country can differ in quality and price, calls to mobiles are often handled differently from calls to landlines, and caller ID rules are increasingly strict.
For these reasons we do not publish a country list or a map. When you send us your destinations, we check each one and reply with what can be supplied, what is required from you and what it costs. That answer is specific to your request and current at the time we give it.
Number availability
What determines whether a number is available
Five factors decide whether a number can be supplied for a given location, and how long it takes.
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Country
Each country has its own numbering plan and its own rules for who may hold a number. A number type that is routine in one country may not exist, or may not be issued to foreign businesses, in another.
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Number type
Local (geographic), national, toll-free and mobile numbers are regulated and supplied differently. Availability for one type in a country says nothing about another.
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Regulation
Regulators set conditions on number use: local presence requirements, restrictions on outbound use, emergency calling obligations and rules on forwarding. These change, sometimes with little notice.
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Documentation
Many countries require proof of a local address, business registration or identity of the end user before numbers are issued. Requirements are confirmed per country and number type.
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Supply
Even where a number type is permitted, stock in a particular city or range may be limited. Large blocks or consecutive ranges are not always available and are checked before quoting.
Outbound routes
Outbound route considerations
Being able to call a country is rarely in question. How the call is routed, priced and presented is what needs confirming.
Destination
Rates and route quality vary between countries and, within a country, between networks. Some destinations carry higher fraud risk and are only enabled when you need them.
Mobile and landline
Calls to mobile numbers are often priced and routed differently from calls to landlines in the same country, so your expected mix affects both the quote and the route chosen.
Caller ID rules
Many countries restrict which numbers may be presented as caller ID, and some require that the presented number is one you hold. Rules for international calls can differ from domestic ones.
Process
How an availability request is handled
Each step is confirmed with you in writing before the next one starts.
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Step 1: Send your destinations
List the countries and cities where you need numbers, the number types and quantities, and the destinations you call most.
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Step 2: We check availability
For each location and number type we confirm what can be supplied, any stock limits and whether existing numbers can be ported.
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Step 3: We confirm requirements
We tell you which documents each regulator requires, any conditions on use, and the outbound and caller ID rules that apply.
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Step 4: You receive a quote
The quote lists each number and route with its cost and expected lead time, and states anything that depends on a third party.
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Step 5: Documents and ordering
Once you approve, you supply any required documents and we place the orders and port requests.
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Step 6: Routing and testing
Numbers are routed to your trunk, PBX or cloud system and tested before you publish them or the port completes.
Your request
What to send us
A complete list lets us check everything in one pass. Approximate quantities are fine.
- Countries and, where relevant, cities or regions for each number
- Number types: local, national, toll-free or mobile
- Quantity per location, and whether you need consecutive ranges
- Numbers you want to port, with the current provider for each
- Main outbound destinations, split between mobile and landline if known
- The caller ID numbers you need to present in each country
- Your business country and registered address, which affects documentation
- How the numbers will be used: inbound only, outbound, or both
Planning numbers for several countries?
A simple table works well: one row per location, with number type, quantity and whether the numbers are new or ported. Paste it into the requirements field of the quote form.
For background on number types, routing and porting, read Understanding DIDs and virtual numbers.
Request a quoteNumber types
Number types and what typically varies
A general guide. The specific conditions for each country are confirmed when you request numbers.
Common number types and the factors that vary between countries
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Local (geographic)
- Typical use
- Numbers tied to a city or area code, used to give a local presence
- What typically varies
- Local address or presence requirements, stock in specific area codes, emergency address registration
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National (non-geographic)
- Typical use
- Country-wide numbers not linked to a city, often for central lines
- What typically varies
- Whether the range exists, caller charges, restrictions on how the number may be used
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Toll-free
- Typical use
- Numbers free to the caller, with the receiving business paying for inbound minutes
- What typically varies
- Inbound per-minute costs, reachability from mobile networks, whether calls from abroad connect
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Mobile
- Typical use
- Numbers in a mobile range, where regulation allows them for voice services
- What typically varies
- Often unavailable for this use, stricter identity checks, limited SMS or voice-only support
Coverage check
Check availability for your destinations
Send us the countries, number types and destinations you need. We will confirm what can be supplied, the documents required and the cost of each item.
Helpful to include
- Countries and cities
- Number types and quantities
- Numbers to port
- Main outbound destinations